At Quilivox, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we offer a refund under certain conditions. To be eligible for a refund, your request must meet the following criteria:
Please note that certain products or services may have specific refund policies or may not be eligible for refunds. Any exceptions to our standard refund policy will be clearly stated on the product or service page.
To request a refund, please contact our customer support team at [email protected] within 2 days of your purchase. In your refund request, please provide the following information:
Our customer support team will review your request and respond to you promptly. If your refund request is approved, we will initiate the refund process and notify you via email. Refunds will be issued to the original payment method used for the purchase.
Once your refund request is approved and processed, it may take 2 business days for the refund to be reflected in your account, depending on the payment method and financial institution. If you do not see the refund within the specified timeframe, please contact your bank or payment provider for further assistance.
Please note that shipping and handling fees, if applicable, are non-refundable. Additionally, any promotional discounts or coupons applied to the original purchase may be deducted from the refund amount.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at [email protected]. We are here to help and ensure a positive experience for our customers.
Refunds for digital products or services, such as downloadable software, digital subscriptions, or online courses, may be subject to additional terms and conditions. In general, digital products or services are non-refundable once accessed, downloaded, or used. However, if you encounter technical issues or believe that the product or service does not meet the advertised specifications, please contact us for assistance.
For digital products or services that are eligible for refunds, the refund process may involve deactivating access or revoking licenses to the product or service. Refunds for digital products or services will be issued at our discretion based on the circumstances and nature of the request.
Please review the specific refund policy applicable to the digital product or service you are purchasing, as certain products or services may have different refund terms and conditions.
If you have subscribed to a recurring billing service or subscription plan with Quilivox, you may cancel your subscription at any time. Cancellation of a subscription will stop future billing cycles, but it will not result in a refund for past subscription charges unless otherwise specified in the subscription terms or under applicable law.
If you wish to cancel a subscription and request a refund for any unused portion of your subscription period, please contact our customer support team at [email protected]. We will review your request and determine if a refund is applicable based on the subscription terms and your specific circumstances.
Refunds for subscription services are generally pro-rated based on the unused portion of the subscription period. Any promotional discounts or credits applied to the subscription may also affect the refund amount.
Customized or personalized items, such as engraved products, custom-built solutions, or personalized services, are generally non-refundable due to their unique and customized nature. Once an order for a customized item or service is placed and processed, it cannot be canceled or refunded.
We strive to ensure accuracy and satisfaction with customized or personalized items, and we may work with you to address any concerns or issues that arise. If you believe there is an error or defect in a customized item or service, please contact us immediately for assistance.
Please carefully review the details and specifications of customized or personalized items before placing your order to ensure accuracy and satisfaction.
Shipping and handling charges paid for physical products are generally non-refundable unless the product is damaged, defective, or the wrong item was shipped due to our error. If you receive a damaged, defective, or incorrect item, please contact us within 2 days of receipt to arrange for a return and refund or replacement.
If you return a physical product for a refund, you are responsible for the return shipping costs unless the return is due to our error or the product is covered under a warranty or guarantee that includes return shipping.
We recommend retaining proof of shipment and tracking information for returned items to ensure proper processing and tracking of your refund.
If a promotional discount, coupon, or credit was applied to your original purchase, the refund amount may be adjusted to account for the value of the discount or credit. Refunds for discounted or promotional purchases will reflect the actual amount paid after the discount or credit was applied.
Promotional discounts or credits are non-transferable and have no cash value unless otherwise specified in the promotion terms. If you received a promotional discount or credit for a returned item, the value of the discount or credit may be deducted from your refund amount.
If you have any questions or concerns about how promotional discounts or credits are applied to refunds, please contact us for clarification.
If you believe that a refund issued by Quilivox is incorrect or unauthorized, please contact us immediately to resolve the issue. We strive to address refund disputes promptly and fairly, and we may request additional information or documentation to validate the refund request.
Unauthorized chargebacks or disputes with payment providers may result in additional fees or penalties imposed by the payment provider or financial institution. We encourage you to contact us directly to resolve any refund-related issues before initiating a chargeback or dispute.
Quilivox reserves the right to dispute chargebacks and provide evidence of the transaction and refund process to the relevant payment provider or financial institution.
If you have any questions, concerns, or inquiries regarding our refund policy or a specific refund request, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We understand that refunds can be sensitive matters, and we are here to assist you every step of the way.
When contacting us for refund inquiries, please provide as much relevant information as possible to help us expedite the process. This may include your order number, the email address associated with the purchase, and a description of your refund request or issue. Our goal is to address your refund inquiries promptly and resolve any issues to your satisfaction.
Your feedback and input are valuable to us, as they help us improve our products, services, and policies. If you encounter any challenges or have suggestions for how we can enhance our refund process, please let us know. We value your trust and strive to ensure a positive experience for all our customers.